Company Basic Data.
Order of Goods.
You order the goods at the pages www.jihoceskejerky.cz , where You can find all of goods, which are sold by supplier. It´s not guaranteed the availability of all kinds of goods. Order of goods will be always confirmed by e-mail. Order is possible by e-mail only and payment to suppliers account only. You can find all informations about kind of goods and about all prices at the pages www.jihoceskejerky.cz.
Cancellation of order.
Supplier and customer may cancel an order without stating reasons before the order is confirmed by supplier. If an order is cancelled by supplier, reasons why the order cannot be confirmed are in principle stated. Goods after the contract of purchase have been confirmed is possible only when a previous agreement between customer and supplier had been agreed and under the agreed conditions. Goods is reserved for customer in place of business 10 workdays after call to customer for taking goods.
In case of mail order sale the contract of purchase is valid after a binding confirmation of an order by supplier. Binding confirmation of the order acceptation is only confirmation by e-mail from supplier, where supplier and customer will confirm:
- Number of pieces
- Kind of goods
- Inclusive price of order
- Delivery date
- By the orders confirmation and after paying in advance to account of supplier is order sending to the customers adress.
Ordered goods will be delivered in accordance with availability and operating conditions of supplier as soon as possible. Usual delivery time is 10 workdays after the binding confirmation of the ordered goods . Goods are considered to be delivered by delivering it at the address by customer, which is in order.
Would You be so kind, please, and take control the goods immediately when being delivered. In case of mechanical damage of packaging, write down a note on this damage in presence of a carrier and have it confirmed by that person. Based on the confirmed note the customer will be offered a discount or will receive new goods. By signing of the delivery note, customer agrees to take the goods and controls, that the goods were not mechanically damaged. It is recommended to check the goods before signing.
Payment for Goods.
Price of goods You can pay in advance to account of the supplier only.
Communication between supplier and customer.
The communication between supplier and customer is realised by e-mail email@example.com only, when both sides don´t determine other way.
All claims within 30 days from acceptance of goods are solved by exchange of goods. If the goods are not available at that moment, they will be ordered or you will be offered to choose other goods of the same price. In order to speed the claim procedure the goods must be returned complete and in original packaging. The conditions of guarantee are not applicable to any kind of mechanical damage.
Guarantee period will start:
- on the day of delivery of goods and after taking issued an invoice by carrier
- expiration date is printed on the backside of goods packaging.
When customer will find a defect on goods during the term of guarantee (until the expire date)has the right for claim for replacement.This defect must not be caused by improper usage by a customer, but it must be a defect of a product itself.
How complain about defected goods?
When customer wants to complain about defected goods bought in eshop from web pages www.jihoceskejerky.cz, should be made in written form only and must be stated following:
- kind of goods
- expire date
- description of defect
- number of invoice (tax document of sale) taking with order
- contact of a customer (name and surname, phone number, address)
- The complaint sent, please, by e-mail to firstname.lastname@example.org. Within 3 workdays customer will be contacted by supplier and informed about next steps.
Supplier will contact a customer after becoming claim by e-mail and inform him about the way of the claim execution.
Customer's right for contract canceling:
A customer has the right to cancel the contract in case, that supplier doesn´t satisfy contract conditions. Customer, who doesn´t buy goods in the framework of his business activities, has the right to cancel the contract according to the Civil Code § 53, paragraph 7 and § 54 within 14 days after taking delivery.
Supplier's right for contract canceling:
Supplier has right to cancel the contract only until the goods were sent and in case of unavailability of goods, customer or marked change of goods price. Supplier is obliged to contact a customer before canceling in order to agree next steps.
How proceed by the contract canceling?
In case of contract canceling, will be whole contract canceled, supplier and customer will pay each other back all accepted payments. In case of customer's contract canceling is necessary to inform supplier in written form only:
- to e-mail address: email@example.com
- by registerd letter to supplier´s address
By contract canceling is important to state:
- date of order (to attach the order)
- submit original or copy of invoice
- number of delivery in case of mail order service
In case that customer has received goods and will send it back to supplier, the goods must be complete, undamaged, in original packaging and along with all provided documents.
The payment will be done within 30 days after delivery the goods back to supplier on the customer's account.
Security of Customer´s personal data.
Supplier registers with an approval of customer personal data, such as name, address, phone number and e-mail contact. These data facilitate further orders. Personal data of a customer are not submitted to any third party. The registered data maybe changed any time by customer´s wishes.
These trade terms are current for all contracts concluded between supplier and a customer. Supplier reserves the right to change them. The changed trade terms will be published on supplier's web pages www.jihoceskejerky.cz no less than one month before new current trade terms.